Guest blog written by Ross Armour, Public Relations Executive at Bright Horizons UK
Client partners are a prominent part of our Bright Horizons mission and we're delighted that the results of our recent client survey have shown fantastic levels of satisfaction from those in partnership.
Bright Horizons’ Client Relations team has confirmed it achieved a 100% satisfaction with overall account management and the occupancy and utilisation of clients’ programmes grew by 7%.
Key reasons for the perfect satisfaction rate from clients included the quality of service our Account Managers provide, the efficient administration processes and willingness to understand and duly understand each particular client organisation.
Feedback from clients within the financial sector included, “we are kept updated with information about upcoming webinars and when I have approached the team with any questions they have always come back very quickly and have been really helpful”.
This was mirrored from clients within the education sector who said, “I am very happy with all of our nursery managers, they manage our nurseries well and are very engaged and passionate about their roles.”
The team continue to move forward in their strive for excellence and have set out a number of goals for how Bright Horizons will continue to deliver high quality account management. These include the way in which Bright Horizons tailors its reporting in relation to key client focuses for the forthcoming year, as well as taking in and sharing information with clients in regards to services they have expressed an interest in.
Undoubtedly, the positive results of the client survey provide Bright Horizons with its own level of satisfaction. The survey itself is also seen as a productive tool as the organisation continues on its mission path in providing exceptional care, education and family solutions. Thus, it is set to continue in the years ahead.
Ross Armour, Public Relations and Engagement ExecutiveBack to top