Back Up Nanny Advice & Guidelines

As you are aware we review and update our practice to meet the ever changing situation we find ourselves facing with COVID -19, the government have released updates permitting Nannies to provide in home care for those families that require it.

We are eager to support and provide you work but first we need to ensure we are minimising risk by taking sensible safeguarding measures before, during and after care takes place to ensure the wellbeing of our Nannies and families. We have created the following guidelines and highlights on existing practices so that we can all work in partnership to Keep Everyone Safe.


Check if you have a temperature and/or any symptoms

If you or anyone in your household have developed any symptoms such as a new continuous cough, a high temperature of 37.8°C or more or a loss of, or change in, your normal sense of taste or smell (anosmia), you must inform your agency immediately and you must not go to the family home. You must remain home and refrain from providing any other care for 7 days (if you are unwell) or 14 days if someone in your household is experiencing symptoms. Please refer to the guidance in the link below.



Introductory call to the parent

During your introductory call with the parent we recommend covering the following points:

  • Will any adults be present during the booking, if yes discuss how you will maintain social distancing.
  • What are both parties expectations around face masks? Best practice is detailed below but parental preference may be different with each booking.
  • Confirm that you and the family have both been symptom free.
  • Discuss child/ren’s routines and activity ideas in depth to minimise face to face interactions during morning handover.
  • If parents are not home who is the main contact in the case of emergency i.e. the child becomes unwell.
  • Discuss where you can find essential items such as cleaning supplies, thermometer and first aid kit.
  • Let the parent know you will reach out to them on the morning of the booking to check everyone is still well.


Check in with the family before leaving on the day of the booking

  • Communication is vital, now more than ever! You should already have done your introduction call with the family and you must also contact them before you leave on the morning of care to check everyone is still well and no one is displaying any symptoms of COVID-19.

    Avoid public transport where possible

  • Only travel on public transport if there is no alternative (travel by car, bike or on foot instead). If you must use public transport then it is recommended that you wear a face mask/covering and follow social distancing guidelines where possible. (Refer to the end of this document for guidance on how to safely use face masks/coverings)


    During the day

    Practice good hygiene on arrival

  • When you arrive at the family home dispose of your face mask/covering (or put away if using a reusable mask/covering) and immediately wash your hands with soap and water for at least 20 seconds. We also recommend if you have travelled via public transport to take a change of clothes to change into as soon as you arrive in the home.

    Keep 2 metres apart

  • To ensure social distancing there are to be no additional visitors to the family home, if there are other people in the house try to maintain 2 metres from them including parents/carers. If it is essential that you are temporarily within 2 metres of each other then try to position yourself side-to-side or back-to-back (rather than face-to-face) whenever possible.

  • If there are deliveries, wait for the parcel to be put down and the delivery driver to step away before opening the door. Ensure you wash your hands after handling any deliveries (letters, parcels, shopping etc.).

  • General outings are not permitted however with prior consent from the parent/guardian you are allowed and are encouraged to spend time outside, taking the child/ren for exercise local to their home i.e. a walk. You must not go to places where there is a public gathering and you must keep 2 metres from anyone else.
  • It is recommended that you keep rooms well-ventilated, especially if you are unable to spend time outside. However only open a window if there is a window restrictor in place to stop a child from falling from a height. If it is safe to open a window please ensure children are dressed in weather appropriate clothing, with additional care and attention for young babies.


  • If the parents are working from home, liaise with them to agree timings for when you and children will be able to use specific areas of the home i.e. the kitchen, to reduce the amount of people in one contained area.

  • Identify busy areas across the household where people travel to, from or through, for example, stairs and corridors and minimise movement or prolonged amount of time spent within these areas.


Regular hand washing throughout the day

  • Nannies and child/ren must wash their hands with soap for 20 seconds frequently throughout the day.

Examples such as:

  • Before food and drink preparation and giving medication;
  • After using the toilet;
  • Before and after helping children with toileting;
  • Before and after nappy changing;
  • After contact with bodily fluids and blowing yours or a child’s nose;
  • After removal of Personal Protective Equipment (PPE).


Please take your own hand towel to the family home for drying your hands.

Contain any coughs/sneezes safely

  • Nannies and child/children must be encouraged to cough or sneeze into a tissue or their elbow, put the tissue in the bin and wash their hands.
coronavirus covid 19 key symptoms chart

If you or someone you live with has a ‘new, continuous’ cough, a high temperature or a loss of, or change in, your normal sense of taste or smell (anosmia),  you should all stay at home for 14 days.

Though a person who has had symptoms and is then clear after 7 days, that person can return to their normal routine.