As a working professional, you likely wear many hats – managing your career, hobbies, friendships, and perhaps your own family. We all strive to be the best friend or family member we can be, but what happens when a loved one confides in you for support, and you're unsure how to help with their specific situation?
For instance, a friend or family member may have shared that they are a carer and are struggling to balance work with their caregiving responsibilities. Or perhaps you've noticed a change in their behaviour and suspect they may be overwhelmed.
In this article, we provide practical tips on how to support a working carer in your life, whether they are a friend, colleague, or family member, while still managing your own busy schedule. Learn how to offer emotional and practical help, respect their time, and recognise their efforts to make a positive impact on their wellbeing.
1. Ask questions and check-in regularly
Consistent, low-pressure check-ins can be even more meaningful. A quick “thinking of you” text, a meme, or a voice note can remind them they’re not alone, especially during tough weeks. These check-ins don’t need a reply and should come without expectations - just reminders that you care.
However, supporting a carer can sometimes require gentle prompting. Carers often perform incredibly selfless tasks and may feel guilty about expressing their struggles in detail, not wanting to burden others. Asking open-ended questions can offer greater insight into how they’re really feeling and give them space to voice their concerns.
Here are a few helpful questions to consider:
2. Recognise their efforts
Caring for someone can be incredibly rewarding, but it often comes with a complex mix of emotions. Juggling caregiving with full-time work can be overwhelming.
Because carers and those around them often become accustomed to the role, they may rarely hear a simple "thank you" or feel genuinely appreciated. Letting your friend, colleague, or family member know that both their work and their presence are valued can make a real difference.
It doesn’t need to be a grand gesture. A heartfelt message, planning a small outing, or even a sincere compliment can go a long way. By acknowledging their efforts, you offer meaningful emotional support, helping them feel valued and less alone in their challenging role.
3. Offer practical assistance
Whenever possible, provide practical support to ease their load. We understand your schedule may be busy too, but small gestures can still make a big difference - whether that’s helping with household chores, assisting with admin tasks they’ve not had time to address, or walking their dog during particularly hectic weeks.
You could also cook a meal or arrange for food deliveries to give them one less thing to worry about.
If you work together, consider lift-sharing or offering to drive. This could save them time and reduce the stress of commuting. Practical support not only lightens their responsibilities but also demonstrates genuine care and appreciation.
4. Ensure they feel included
Even if your lifestyles differ right now, try not to exclude your loved one from your usual social invitations. Without overwhelming them, continue to extend invitations to events or meet-ups. If they’re too tired or not feeling up to it, they can always decline.
Maintaining the connection shows that you value their presence and care about their inclusion. Even if they can’t always participate, knowing they’re thought of can reduce feelings of isolation and boost their sense of support.
5. Encourage self-care
Carers often put themselves last. Gently encourage them to prioritise self-care—even in small ways—and reassure them that looking after their wellbeing is not selfish but essential. Offer to make it easier: take over a task so they can enjoy a moment to themselves, or suggest something light like a short walk or a hot bath.
6. Be an advocate in the workplace
If you're a colleague or manager, you can be an ally by promoting awareness and inclusion in the workplace. Advocate for flexible working, signpost to Employee Assistance Programmes, or simply normalise conversations about caring responsibilities. Sometimes, just saying “I’m happy to accommodate what you need” can make a huge difference.
Do a little research or ask the carer (if they’re open to it) about what their daily challenges involve. The more informed you are, the more empathetic, relevant, and respectful your support will be. Send them links, contact details, or booklets for services and organisations specifically designed for carers. This can make it easier for them to access professional advice and emotional support when they need it.
Here are some helpful resources to get started:
And remember - while it's great to offer support, it's just as important to respect the carer's boundaries. They may not always feel ready to open up, or they may need space to manage things in their own way. Let them know you're available without placing pressure on them to engage or accept help. Creating a safe, non-judgemental space is sometimes more powerful than any practical gesture.