“Complete confidence”. A Back-Up Care success story!

It’s a fact of life that things don’t always go to plan from time to time. And for working families with children and adult and elderly loved ones, the frequency can easily increase… often with dramatic consequences.

At Bright Horizons, it’s our mission to support working families when these events occur and we think our clients are pretty awesome – not just because they choose to partner with us to support their families, but because they always go above and beyond.

For one family, things weren’t quite going according to plan and the family were understandably concerned about the impact it would have on their children. But we’re so pleased that our amazing nanny Angela was able on hand to help and to hear the fantastic experience our family had:

This is our fifth use of back-up care in 6 weeks due to children and one childcarer illness, and I was concerned our children were getting a bit fed up with the changes in routine, and would be upset with me leaving them when they were still mildly ill. However they clearly loved their day with Angela and I couldn’t be happier with her. Thank you so much!

Angela did such a fantastic job! Our girls were so happy with her and very calm and content at the end of the day. She also gave us complete confidence from the start of the day onwards that the girls were safe, happy in her care, and she was thoughtful of us too, with a calm handover when I got home – things already tidy and cleaned away!

Thank you to all our clients for being so awesome! The impact of your commitment speaks for itself!