Back-Up Care Providers
Join our nationwide Back-Up Care network to help working families thrive with flexible childcare & eldercare solutions - while growing your business!
Why Do Families Need Back-Up Care?
Life doesn’t always go to plan. A child wakes up with a sniffle, a school closes unexpectedly, or an elderly parent suddenly needs extra support. For working families, these moments can mean missed meetings, lost income, and a whole lot of stress.
That’s where you come in.
By joining the Bright Horizons Back-Up Care network, you become the trusted solution families turn to when everything else falls through. You’re not just filling a gap - you’re helping parents keep their careers on track, supporting their wellbeing, and giving them peace of mind that their loved ones are in safe, caring hands.
Why Join Us?
Here’s the thing: our Back-Up Care programme isn’t just great for families - it’s a game-changer for the providers who join us. Here’s why:
1. No Costs or Admin Hassle
2. Guaranteed Revenue Growth
3. More Families, More Referrals, More Visibility
How It Works
Simple. We handle the logistics - you provide the care.
An employee from one of our client organisations submits a care request through their Employee Portal or by calling our 24/7 Contact Centre.
The request is sent straight to your Provider Portal and by email. You’ll review the details and manually staff the booking.
Once you’ve staffed the booking, you’ll receive a confirmation email with all the care details - dates, times, and any special instructions.
Your agency completes a care assessment as soon as possible to ensure everything is ready for a safe, smooth experience.
After care is delivered, simply invoice Bright Horizons at the agreed rate. Families never pay you directly - so no chasing payments!
The employee completes a post-care survey, helping us maintain high standards and celebrate great care experiences.
Ready to Join Us?
Contact us at: JoinOurNetwork@brighthorizons.com
How We Support You
When you join the Bright Horizons Back-Up Care network, you’re never on your own. We’re here to make sure you have everything you need to deliver exceptional care, without the stress. Here’s how we’ve got your back:
Dedicated Contact Centre
Dedicated Provider Support
Engagement & Growth Support
How You Support Us
At Bright Horizons, we’re passionate about delivering exceptional care and creating a seamless experience for families - and we know you are too! To keep our shared standards high, here’s what we ask from every provider in our network:
Accept or decline booking requests as soon as possible so families can secure care without delays.
Arrive on time for every booking. If something unexpected happens, let us know immediately.
Bring a friendly, respectful, and caring attitude to every interaction with families and children.
Keep us updated on any important changes or concerns - open communication helps everything run smoothly.
If there’s an accident, injury, or safeguarding concern, notify us straight away.
Avoid last-minute cancellations whenever possible. If you must cancel, inform us quickly so we can arrange alternatives.
Hear It From Our Network
Kings Camps
"We’ve been a partner of Bright Horizons for over 10 years and in that time we’ve seen the company evolve; their systems, processes and what they offer to families. Bright Horizons is a really valuable platform for parents, families and their employers and we’re delighted to be one of the many providers helping to ease childcare pressures for families."
Tinies
"Our partnership with Bright Horizons has been a brilliant example of what’s possible when two organisations share a deep commitment to supporting families. Since 2019, we’ve been proud to serve as their lead childcare agency, providing compassionate, skilled nannies who can step in at a moment’s notice, offering flexibility, reassurance, and peace of mind when parents need it most."
Sunflower Nursery Group
"Partnering with Bright Horizons Backup Care has been a game-changer for The Sunflower Childcare Group. It has not only supported us in filling available spaces with emergency care but has also introduced our setting to new parents who might not have found us otherwise. The relationship works so well because of the seamless coordination, professional support, and shared commitment to providing high-quality childcare when families need it most."
Any questions?
Whether it's onboarding, payment issues, invoicing or even questions about what we do, our FAQs page has everything you need.
