Problem
71%
of employees with adult caring responsibilities consider care options before accepting a new role.
Source: MFI 2026, n=3,200
Challenge: Retaining Talent
Make talent the only thing that matters in your business
Many of the people under greatest pressure are also among your most experienced: employees balancing a demanding role with children, ageing parents or both. Practical, connected family support can strengthen employee retention, helping talent stay and progress.
THE CHALLENGE IN NUMBERS
Cost
85%
of employer-sponsored nursery users say having Bright Horizons Work+Family services available makes them more likely to stay with their employer.
Source: MFI 2026, n=3,200
Solution
90%
of employees who have used Back-Up Care say they feel their employer is supportive of family - 22% higher than the UK average.
Source: MFI 2026, n=3,200
OUR APPROACH
Build a practical support system for whatever life throws at your team
People rarely leave because of one difficult day. Pressure compounds: an ageing parent needs more help, childcare changes, a diagnosis brings unfamiliar decisions, or family needs start competing with a demanding role. By the time it appears in an exit interview as "personal reasons", the real cause can be hard to see. Flexible policies can create space, but they can’t find trusted answers or put care in place. To improve talent retention, employers need a practical support system for employees with caring responsibilities that helps them deal with whatever life throws at them, without leaving them or their manager to bridge the gaps.
INDIVIDUAL USE CASE
Supporting Sunil
Sunil is a senior engineer supporting his father's deteriorating health and his daughter through her GCSEs. He wants to keep performing and progressing, but the mental and practical load is growing.
Sunil may not need every solution at once. The value is knowing the right help is there at each moment - and connected when his needs cross from one area into another.
When he needs answers and a plan
Work+Family Space
A trusted starting point for Sunil. Personalised resources help him understand his options; Speak to an Expert provides confidential specialist advice; Family Concierge researches care; and Virtual Tutoring supports his daughter.
When care needs to happen
Planned & Emergency Care
Practical support for the moments Sunil cannot solve alone: eldercare, respite or help with medical appointments for his father, alongside planned and emergency childcare or holiday clubs for his children.
When pressure reaches work
Coaching & Manager Support
One-to-one coaching helps Sunil manage pressure, protect focus and keep his career moving. Manager support helps his manager respond with flexibility and confidence, without lowering expectations or making assumptions.
You might also be interested in...
Planned & Emergency Care
Work+Family Space
Parental Leave Programmes
MEASURABLE IMPACT
What practical support changes
Support that works in real life protects more than an individual day. It reduces the impact of care breakdowns, strengthens employees' sense that their employer understands them and helps experienced people keep contributing.
Financial Services / 12,000 employees ● 5 min read
A FTSE 100 bank stopped losing returners. The lever was childcare, not policy.
Three years in, attrition among new parents is down 41% and engagement scores are up across the board. Here's what changed — and what didn't.
224% ROI in year one
Legal / 800 employees ● 5 min read
“We were haemorrhaging mid-level associates. Back-up care was the turning point."
A Magic Circle firm explains why same-day cover did what flexible working policies couldn't — and how they made the business case in a single quarter.
224% ROI in year one
GET IN TOUCH
We will connect you with a specialist
Other challenges
Delivering DEIB
Supporting parental leave return
Protecting Productivity
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