Work+Family Space
Advice and support your people can trust. All in one place.
A customised, employer-branded hub bringing trusted family support, specialist guidance and practical services together in one place, so employees can find the right help more easily.
Why it matters
Employee wellbeing and family support are closely connected. People face different pressures at different stages of life, but when guidance and benefits are scattered across multiple places, finding the right help can become another challenge.
Work + Family Space gives them one trusted place to start.
The Difference it Makes
24/7
access through an employer-branded portal
Source: MFI 2026, n=3,200
85%
of users say it makes them feel their employer is supportive
Source: MFI 2026, n=3,200
94%
of bookings fulfilled same-day
Source: MFI 2026, n=3,200
The Employee Experience
Sees what's available where they live
One tap from the company app or intranet. No new account, no HR ticket, no password to remember.
A home screen personalised to life stage
Pregnancy, returning to work, school years, eldercare.
Book, register, or learn — in minutes
Back-Up Care: under 4 minutes. Nursery enrolment: a tour booking. Workshop registration: one tap.
Help for the hard moments, content for the rest
Live advisor access for the difficult conversations hospital admissions, leaving school, returning from leave.
How do employees access support
Employees enter through a hub branded for your organisation. The experience is personalised around their life stage, role and interests, so relevant guidance and support are easier to find.
Available 24/7, employees can explore in their own time and move from information to personal or practical support when they need it.
The Support
When employees need help with parenting, education, care or family life, the quality of the answer matters.
Work+Family Space connects them with guidance created by specialists—and real human support when the situation is more complex.
Expert guidance
Straightforward articles, videos and practical tools created by specialists. Employees can get reliable answers to everyday questions, understand their options and feel more confident about what to do next.
Live events
Expert-led talks, webinars, Q&As and workshops on the issues employees and families are dealing with right now. Employees can learn from specialists, hear from others and ask their own questions.
Speak to an Expert
Live dashboard on utilisation by team, location, benefit, and life-stage. Cost per retained employee. Engagement trends, content performance, retention correlation. The data layer most family-benefits programmes have always lacked — and reward leaders have always been asked for.
Direct access to services
When advice is not enough, employees can access the services included in their programme.
That could mean help finding care through Family Concierge, temporary care for a planned need or emergency back-up care when usual arrangements fall through.
FREQUENTLY ASKED QUESTIONS
Your questions answered
A dedicated digital hub bringing trusted guidance, expert support and access to services together in one place.
Employees are guided towards relevant support based on their life stage, role and interests.
Depending on your programme, employees can access specialist content, live events, one-to-one guidance and practical services across parenting, education, care and family life.
Yes. Content is created and reviewed by real specialists with relevant professional expertise.
Yes. Speak to an Expert provides confidential, one-to-one guidance when an employee needs more than information.
Yes. Work+Family Space provides a dedicated, branded experience shaped around the support available to your employees.
Reporting can help employers understand engagement and service use while protecting individual confidentiality. Available measures will depend on the agreed programme.
THE DIFFERENCE IT MAKES
Financial Services / 12,000 employees ● 5 min read
A FTSE 100 bank stopped losing returners. The lever was childcare, not policy.
Three years in, attrition among new parents is down 41% and engagement scores are up across the board. Here's what changed — and what didn't.
224% ROI in year one
Legal / 800 employees ● 5 min read
“We were haemorrhaging mid-level associates. Back-up care was the turning point."
A Magic Circle firm explains why same-day cover did what flexible working policies couldn't — and how they made the business case in a single quarter.
224% ROI in year one
TALK TO US
Let's shape the right programme for your people.
We'll help you identify the right combination of practical care, specialist guidance and coaching.
