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Back-Up Care & Education

Life happens.

When care breaks down, or schedules change, our Back-Up Care service is a game-changer.

A truly flexible benefit providing practical support for all your people.

When your employees need last-minute or alternative care, our Back-Up Care is there for them. Offering a range of convenient and trusted solutions, you can ensure your employees are free to focus on their working day, confident that their loved ones are being well cared for.

What's included:

In-home Childcare
Nurseries
Holiday Clubs and Virtual Tutoring
In-home Eldercare
In-home Adult Care - including the employee themselves
Pet Care (dog and cat)
All bookable 24/7 by phone, website or mobile app

Why it matters

Back-Up Care creates a supportive company culture enabling your employees to thrive, while improving your organisation’s performance. Client feedback shows that providing Back-Up Care:

Empowers your teams to be present for each other
100% of Back-Up Care clients say it reduced absences.
Removes barriers to wellbeing and performance
85% users said it reduced their stress.
Levels the playing field
62% said Back-Up Care made it easier to return to work after parental leave.
Be an employer of choice
Over 90% users said they felt their employer was supportive of family.

How does it feel to use Back-Up Care?

Comforting. Fantastic. An amazing benefit.

Hear from our clients' employees about the difference Back-Up Care makes to them and their families.

A solution that works for everyone

Your employees simply choose the type of care they need and the closest Back-Up Care options available will appear. It’s a stress-free, seamless booking process.

Employees also gain access to our Work+Family Space, unlocking a range of additional support, advice and information on all work and family matters.

Work+Family Space

Testimonials & Feedback

The Nursery is essential for the operational effectiveness of our personnel. Day to day we need people to be able to concentrate on their work without having to stress about childcare.
Vee Howe, SQN LDR, OC PMS, RAF Northolt
For the business the benefit is easy to maintain and brings big rewards. Similarly for employees, access to emergency care brings them peace of mind and helps them to be productive and focused at work
Employee Benefits Manager (UK), JP Morgan Chase & Co
We trust Bright Horizons to have the best interests of our people in mind. Our relationship with them is open, collaborative, and we really enjoy working with them.
Senior L&D Partner, Burgess Salmon

Chelsea and Westminster NHS Foundation Trust Case Study

Client Story: Chelsea & Westminster NHS Trust

Chelsea and Westminster Trust has developed a a dedicated programme to promote wellness across all areas of their organisation.

Back-Up Care in partnership with Bright Horizons is part of that. Discover how Back-Up Care enables the Trust to improve staff retention and support their working parents and carers in achieving a work-life balance.

Download Case Study