Proving employer-of-choice & EVP credibility

Your EVP says you support people. Do your people agree?

Employees no longer judge an employer by what's written in the policy. They judge it by how supported they feel when life gets complicated. That gap — between the promise and the lived experience — is where EVP credibility is won or lost. Close it, and care support becomes one of your sharpest tools for attraction and loyalty.

4 in 5 employees say they'd value family care benefits, but far fewer say their employer delivers them

About this problem

Problem

1 in 5

mid-career women cite caring responsibilities as a reason they've considered leaving the workforce

Source: MFI 2026, n=3,200

Cost

£30k+

typical cost to replace a single skilled mid-career employee, before lost knowledge is counted

Source: MFI 2026, n=3,200

Solution

94%

retention of parents with employer-sponsored childcare through the under-5s years

Source: MFI 2026, n=3,200

The cost you can't see is bigger than the one you can

Absence is the part you can count — a closed nursery, a cancelled carer, a poorly child. The bigger cost never makes a report: people who show up but can't focus, carrying a mental load no spreadsheet captures. Presenteeism and burnout do more damage than lost days, just more quietly.

The organisations that protect performance don't push harder. They remove the disruption, so people can actually be present. And because the pressure isn't evenly spread, you can support the whole workforce or target where the business case is strongest.

Bright Horizons Work+Family Solutions - Parental Leave Transitions
Bright Horizons Work+Family Solutions - Parental Leave Transitions

The cost you can't see is bigger than the one you can

Absence is the part you can count — a closed nursery, a cancelled carer, a poorly child. The bigger cost never makes a report: people who show up but can't focus, carrying a mental load no spreadsheet captures. Presenteeism and burnout do more damage than lost days, just more quietly.

The organisations that protect performance don't push harder. They remove the disruption, so people can actually be present. And because the pressure isn't evenly spread, you can support the whole workforce or target where the business case is strongest.

Solutions matched to this challenge

When everyday childcare falls through

Back-Up Care

Same-day, vetted cover when the nursery closes, the childminder cancels, or a child is too poorly for school. Your people stay focused. You don't lose the day.

89% used it to avoid taking a day off

When nursery costs push parents out

Employer-Sponsored Childcare

Subsidised, high-quality nursery places your people can actually afford and genuinely trust. The single strongest signal that you take working parents seriously.

89% used it to avoid taking a day off

How a similar organisation solved this

Client Story Citi Bank

Citi

Financial Services / 12,000 employees   ●   5 min read

A FTSE 100 bank stopped losing returners. The lever was childcare, not policy.

Three years in, attrition among new parents is down 41% and engagement scores are up across the board. Here's what changed — and what didn't.

224% ROI in year one

Bright Horizons Client - Marsh

Marsh

Legal / 800 employees   ●   5 min read

“We were haemorrhaging mid-level associates. Back-up care was the turning point."

A Magic Circle firm explains why same-day cover did what flexible working policies couldn't — and how they made the business case in a single quarter.

224% ROI in year one

Get in touch

Tell us what you're trying to solve and we'll connect you with the right specialist

Other challenges

Reducing absence & presenteeism

Amex Group Coaching

Supporting parental leave return

Eldercare & broader caring

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