Speak to an Expert
Real conversations with real experts, when employees need them
Confidential, one-to-one guidance across parenting, education, care and family wellbeing, helping employees resolve complex challenges sooner and stay focused at work.
Why it matters
Employees can spend hours searching for answers and still not know which advice applies to their situation. That uncertainty can follow them into the working day, affecting focus, wellbeing and performance.
Speak to an Expert gives employees a direct route to relevant, personalised guidance. A real conversation helps them make sense of what is happening, understand their options and work out what to do next.
By helping people move forward sooner, employers can reduce the time and mental energy lost to unresolved family challenges, support earlier action before issues escalate and help employees remain present and productive at work.
How it works
Employees access Speak to an Expert through Work+Family Space. From there, the process is simple, confidential and centred on the individual situation.
Choose the right area of support
Employees identify the topic they need help with and request a confidential conversation through Work+Family Space.
Have a real conversation
A qualified specialist listens carefully, asks questions and takes the time to understand the employee's circumstances.
Work through the options
The employee receives relevant, personalised guidance that helps them make sense of their choices—not another list of generic information.
Leave with practical next steps
The conversation helps the employee decide what to do next, with useful information or follow-up guidance provided where appropriate.
OUR EXPERTS
Speak to an Expert connects employees with specialists across a wide range of family, care and life-stage questions.
Work and family transitions
Support with returning to work, balancing professional and caring responsibilities and navigating major changes in family life.
Parenting and child development
Support with sleep, feeding, behaviour, routines, children's emotions, wellbeing and the everyday challenges of parenting.
Confidence and study skills
Help understanding changing care needs, dementia, different care options, available support and the practical decisions families may need to make.
Education and neurodiversity
Guidance on school choices and transitions, special educational needs, neurodiversity, bullying, exams and supporting children's learning and development.
FREQUENTLY ASKED QUESTIONS
Your questions answered
Speak to an Expert is a confidential, one-to-one service that connects employees with qualified specialists across parenting, education, care, family wellbeing and working life.
Employees can ask about parenting, child development, school choices and transitions, neurodiversity, adult and eldercare, fertility, perinatal mental health, family wellbeing and work-and-family transitions.
Speak to an Expert is designed for people across the workforce, including parents, carers and employees navigating major family or life-stage changes.
Employees request a confidential conversation through their organisation's Work+Family Space and choose the area in which they need support.
Yes. The specialist responds to the employee's individual circumstances, providing relevant guidance rather than leaving them to work through generic information alone.
A specialist listens to the employee's circumstances, asks relevant questions and helps them understand their options and identify a practical next step.
Yes. Individual conversations are confidential. Employers can receive appropriate aggregate information about service use, subject to the agreed programme and privacy arrangements.
THE DIFFERENCE IT MAKES
Financial Services / 12,000 employees ● 5 min read
A FTSE 100 bank stopped losing returners. The lever was childcare, not policy.
Three years in, attrition among new parents is down 41% and engagement scores are up across the board. Here's what changed — and what didn't.
224% ROI in year one
Finance / Two dedicated nurseries ● 5 min read
“Our Workplace Nurseries align with our brand and culture - we put people first."
Two dedicated onsite nurseries, winning numerous awards for the quality of care provided.
13+ years of partnership
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